Shipping Policy
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Shipping Options & Policies
All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on information provided by UPS. We do not guarantee any specific package delivery times.
All orders are shipped discretely.
Package-labels will read Spectrum Labs and will not indicate what products are contained.
Overnight shipping via UPS is available for most areas in the lower 48 states. UPS DOES NOT DELIVER ON SATURDAY. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
Spectrum Labs is not responsible for package tardiness due to UPS error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, the unavailability or refusal of a person to accept delivery of the shipment.
All orders outside of the US will be shipped UPS or United States Postal Service and are subject to import taxes, border fees and additional shipping charges.
Q: What are my shipping options?
A: We offer regular shipping, which is 7 to 10 business days through the USPS. We also offer shipping thru UPS. All orders placed after 4:30pm EST will not be shipped until the following business day. UPS does not deliver on weekends.
Spectrum Labs can only ship to the billing address associated with the credit card.
Q: What is your return policy
A: Spectrum Labs will exchange any unused Spectrum Labs product for another Spectrum Labs product of equal or lesser value. Send unused product in original packaging to Spectrum Labs, PO Box 8401 Cincinnati OH 45208. Please allow 6 to 8 weeks for exchange to be processed and returned. Please note: For UrineLuck and Quick Fix, consumer must return the ENTIRE, complete product package (including box and instructions) or exchanges will not be made.
Q: How do I Place an order?
A: You can call us at 800-270-8142 and speak with a Customer Service Representative. You can also place your order through our online ordering system.
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